Customer Service Policy

Exceptional customer service is central to Suzanne Lynch Design. We aim to provide the highest level of customer service at all times. We offer a personalized, flexible and fully integrated promotional gift collection service that achieves the highest standards of customer care and satisfaction. We aim to establish long-term partnerships with our clients to optimally fulfil their gift requirements.

In order to achieve and maintain these standards we recognise the importance of our staff and suppliers. We treat staff and suppliers in a fair, ethical manner.  Each member of staff is expected to treat all customers and suppliers with respect and consideration at all times. A confrontational or disrespectful attitude will never be tolerated.

Suzanne Lynch Design operates to industry best practice standards and guidelines. We are a 10 year Accredited member of the British Promotional Merchandise Association.


Customer Complaints Procedure

We aim for the highest levels of service. However, sometimes things go wrong and we want to resolve any complaint or disagreement quickly and to your utmost satisfaction.

If you have a problem or complaint please contact us immediately on 02089940082 or email Complaints will be passed to senior members of staff or directors to enable decisions to be made and implemented quickly and without fuss.

Usually we will have resolved any issues within 48 hours. Occasionally, it will take longer, particularly when the issue involves overseas suppliers. We will endeavour to keep you fully appraised. Disputes will not be left unresolved  and we will ensure that you are completely satisfied with the outcome. We believe that it is under trying circumstances like this that we can really show our mettle.

Quality Control

Quality control begins as soon as a product is ordered. We source the highest quality products within their price range and select factories and suppliers after lengthy and exhaustive discussions.

Every product is quality controlled by independent inspectors prior to leaving the factory to internationally agreed Acceptance Quality Limits (AQL), usually AQL level II/III.

We will often also quality control during manufacture. Orders are also then further checked once in our warehouse.


Revised: 22/02/2016